Worst F&B service for a Hotel

17 May 2023 | shanavd2022

I was there with my family of 9 and everything was great until dinner. The person who took our drinks order didn’t serve us a single glass of wine until 2hr30mins and everyone was done dining till that time. Moreover, having talked to someone did not fix but increased the issues. The kids ordered virgin mojito and were served alcohol and the waiter was talking rudely and sassily to us. During this interval, i spoke to the restaurant supervisor and restaurant manager as well who offered just an apology for whatever happened but no service recovery. I went at the reception and the agent refused to share any information to reach out to the general manager or resident manager. Moreover, a request was made upon check in to make the pullout sofa twice at 4 and 7 respectively but nothing was done. The most terrible hotel i have ever stayed at!!!! Do not recommend to anyone terrible general staff and managers just try to cover up by apologizing but do not take action!!!!

Perfect vacation and honeymoon :-)

16 May 2023 | 757biankaz

We had our wedding at Maritim Resort and Spa in Mauritius, and we have to say that everything was prepared with excellent focus on details and very professional. We especially would like to express our gratitude to Mrs. Melina Rajanah and Mrs. Madhavi Nuckchadee, they did an amazing job for us, and they both prepared our wedding day as the most memorable day in our lives. Thank you both of you :) The rest of the stay was beautiful, the restaurants were exceptional, especially Chateau Mon Desir and La Maree, truly fine dining. We have to say that this resort has real 5 stars, including perfect service, very helpful and kind staff, amazing spa and golf, and everything in beautiful nature. Everything was clean and well organized. Thank you for your service. :) Will be our pleasure, to visit Maritim Resort and Spa one day again.

Excellent

14 May 2023 | vedishs

We returned from our honeymoon and we would like to express our gratitude to the whole team especially to Mr antish, the front office manager who offered us a very warm welcome. All the staffs were very polite, radiant and made us feel at home. I would highly recommend this hotel and hope to return soon. Regards

Amazing stay.. A revisit is a must..

14 May 2023 | souvednab

We had been at Maritim for a birthday bash and we do not regret our choice.. We had been warmly welcomed by Hemlata who left us amazed with her wonderful approach to the customers.. her customer service skills is an atout for Maritim.. not to forget Yaasin, a charismatic young employee but with a killer work ethic.. these 2 are epitomes of customer service,. Food was nice.. but i guess it needed a fine touch.. Hats off to Emmi one of the restauration staff who has been able to fulfill my order.. Zouber the Barman..i wished i could have ordered more drinks from him ONLY. Hats off

Absolutely fantastic!!

14 May 2023 | 380lome

Thank you for an incredible time. From reception to the golf cart driver, we were treated super special. Thank you to Thava for arranging the table and birthday cake for my daughter, your effort to all the details is so much appreciated. Highly recommended!

Amazing Place.

27 May 2023 | stephenmM2486QN

Stayed at the Maritim in April with 3 friends, what a beautiful place, staff very attentive, pool and surrounding area very spacious, Room was great and view was stunning, food, drinks and just about everything was perfect for us. Gardens were beautifully manicured and beach was massive, would Recommend to anybody looking to visit Mauritius. Thanks very much for an amazing experience, we will definitely be back, hopefully next year.

Honeymoon stay

01 Jun 2023 | nakuleshjuggoo

We went there for our honeymoon in May 2023 and had a wonderful stay at the resort. The room was nicely decorated by the housekeeping team. The food also for breakfast, lunch and dinner was good at the main restaurant. The staff was nice and friendly.

Overwhelming Experience..beyond expectations 👌

04 Jun 2023 | Wanderer34709864373

Had a great unforgettable and memorable stay. The staffs were very friendly and welcoming. Food was exellent,pleasant and amazing atmosphere with breathtaking views. Special thanks to Mrs Cherina the front desk office manager and Mr Bob the barman manager and Mr yassin for the ride. Maritim teams you guys are doing a wonderful jobs. keep it up 👍

Memorable Stay at Maritime: Exceptional Service with Minor Setbacks

04 Jun 2023 | 891rubent

We had a truly delightful experience during our recent stay at Maritime. We would like to extend our sincere appreciation to the exceptional staff members who played a significant role in making our time there so memorable. Special acknowledgments go to Deven, the Outlet Manager, Fidriche York, Sanjeev from the Buggy Service, Ram, who provided outstanding service at the buffet, Deepak from the Farm, and the wonderful individuals Melina and Antish from the Reception team. The Junior Suite room we occupied was truly splendid with a nice combination of space, modernity, and comfort. Furthermore, the hotel's infrastructure as a whole was impressive. We were pleased to discover a wide array of activities available through various sources from reception and staff members. While the positives outweigh the negatives, we did encounter a couple of minor drawbacks during our stay. One area of improvement lies in the Kiosk, where insufficient information is provided regarding activity bookings. Regrettably, the staff member present did not inform us of the option to book activities such as horse riding, among others. Additionally, we experienced a lack of professionalism from a young staff member operating the buggy service. He was preoccupied with other tasks and, unfortunately, chose to drop me off a far distance from my room, misleading me with a fabricated explanation that the usual route was inaccessible. This behavior was highly disappointing and unprofessional. However, despite these minor setbacks, our overall experience at the hotel was outstanding. We thoroughly enjoyed our stay and greatly appreciate the efforts made by the majority of the staff to ensure our comfort and satisfaction.

Excellent Birthday and Day use

08 Jun 2023 | alugun770

Excellent service and hotel. Staff were so helpful. The guy who worked with horses for nearly 35 years is amazing. There’s the F&B manager, Mrs Thana who helped for the booking and made us feel comfortable. The horse and animal farm experience was something different from what other hotels offer. I’d like to thank the Manager of the hotel, who apparently is an Animal lover ❤️. I’d surely go there again. Thank you Maritim

Marvellous holiday and amazing staff

09 Jun 2023 | 63shonam

between 10th - 26th May and we cannot thank the staff at the hotel enough for an absolutely marvellous stay. The friendliness, welcoming and professionalism of all those who made our holiday so memorable was amazing and greatly appreciated by us. The reception staff, room staff, spa,  La Maree staff and particularly Jay ( on the beach) - all made our holiday special and went above normal service. It was marvellous

A great holiday

10 Jun 2023 | GBUKNO1

We stayed at this wonderful hotel at the end of May for 10 nights. From day one we were looked after brilliantly by the staff. The hotel is spotlessly clean and the grounds are well looked after. Our room was a deluxe plus and was lovely and spacious. Our only complaint was the cleaning of the room wasn't great, it was clear that some surfaces had not been cleaned, a couple of times we had to ask for towels which hadn't been left and I had to hand in at reception a couple of cleaning cloths which had been left in one of the sinks. These were very minor issues however, and didn't impact our holiday. The food was excellent as were the speciality restaurants, particularly La Maree and the Chateau. The beach was lovely, and we were well looked after by the young lady on the beach who regularly brought us drinks. She always welcomed us with a smile and always asked how we were. in fact all the staff were great, always happy and and provided an excellent service. Thank you Maritim we had a great time.

Understaffed & terrible attitude

20 Jun 2023 | AdityaG633

Whole property is working with one bell boy who is also the baggy driver. This bell boy things he owns the place , with terrible attitude & ready for fight. We were already been waiting for 15 mins & when he comes, he says i have other this to do before i’ll take you to your room , i said when have a person with difficulty in walking, he gets aggressive & said Show me how he walks, When we wanted to complaint, other staff said we don’t have supervisor today, this property needs complete attitude training, where just to move around you need to beg & bear his worst of him.

best value for money

22 Jun 2023 | 954Olga

The best ever holiday! Absolutely loved the hotel and its huge territory. The staff is well-trained, polite and really friendly, very positive and smiley, always there to help. The hotel is clean. The food is tasty. I went horse riding for the first time in my life. I will definitely come back next year!

Wonderful service

24 Jun 2023 | Compass48536215260

Had a wonderful stay. We selected the suites and had a wonderful Welcome with Yassin. He made sure even in the rainy weather made our stay best possible. Thanks a lot Yassin for the wonderful service.

Fun weekend at maritim

25 Jun 2023 | PoojaYT

We had a great weekend at the resort Superb ambience great hospitality amazing food The rooms were spacious and very well maintained Mr Mohadeb the room division manager was a fabulous host and went all out to make us feel very comfortable

I would give 7 out of 10

26 Jun 2023 | jackwks

Stayed in Junior suite. it is spacious and nice. but the towels were overused & very old. It is not to STANDARD OF 5 stars hotel. Unfortunately the room turned to be very noisy due some engine noise. Do not know if it was the room aircon? Staff were nice though. ThE Kart driver , Yashin was very professional.

Beautiful Holiday

30 Jun 2023 | WalesBarry

Just arrived home after 10 days in beautiful Mauritius from our 30th Wedding Anniversary. We was also pleased to be given an upgrade to our room . It’s a beautiful island beautiful hotel. Staff very friendly and helpful A special mention to Drish who served us on the beach and then by the pool with the happiest personality and prompt services and nothing too much for him, also extremely polite. Not to bypass Jay who served a particular section of the beach for the suits ( which sadly we were not in )😏 but just passing by daily he was so pleasant and friendly and took the time to talk to you about life, actually felt like we knew him for years. I will be honest and say at times the buffet services was a bit slow but they was training new staff so maybe that’s the reason but when you pay for a 5 star you expect a 5 star service. The temperature was spot on, it’s their winter so you never got that unbearable heat it was just right . Overall we had a beautiful holiday .

10/10

30 Jun 2023 | Z1627ETphilippm

Ramful & Mitun 2 very good ecxellent guys. they Really care alot about their guests & the Human part is Not missing. Every wish is possible. All in all the maritim balaclava is a 10/10. Deep sea Fischindustrie for tuna & Swimmingpool with dolphins & turtles are most beautiful covered. Eben if you ask to get to the ATM or Supermarkt in the City to buy much cheaper cigarettes etc they don’t hestitate die drive you!

Fantastic Exprience.

01 Jul 2023 | kingsc71

Fantastic Experience. The place was simply exceptional and the country and people delightful. Food brilliant and atmosphere unbelievable. Highly recommended. We went to places that were simply breath taking. Mauritius was certoinly an experience never to forget.

Smiles and sunshine

04 Jul 2023 | ozzyozzybeef

We had the most fantastic stay at the hotel. We received the best service from all staff at the hotel and there was no one we walked past who didn’t greet us with a smile. Jay in the beach bar was fantastic always provided top class service. We had the best butler Kherty, he went above and beyond to ensure our stay was memorable. We enjoyed the ride on the glass bottom boat and we even managed to have a massage at the beach. All restaurants were terrific and we enjoyed all meals we had. We highly recommend this hotel. It’s the perfect place to relax, eat and soak in the sunshine. Thank you everyone for a wonderful stay

Maritim Resort & spa and how it made our day special

07 Jul 2023 | mooneerahb

My second visit there was truly enjoyable, and the scenery is stupendous. The value of the all-inclusive package made it worthwhile to stay there for one night. Lastly, all the innumerable meals that we got during our stay were so delectable 😋.

A very Special Honeymoon

06 Jul 2023 | Simonsigns

We have just returned from our Honeymoon in Mauritius where we had what I can only describe as ‘ A trip of a lifetime’. The Maritim was the most wonderful place to stay, from the moment we arrived we were amazed at the fantastic gardens, hotel and brilliant service. All of the staff could not have been any friendlier or more helpful. I have just read another review where one guest severely criticises the person they refer to as the ‘ Bell Boy’, if this was the same person that helped us upon arrival I find it hard to believe they could be talking about the same person, we found him to be professional, helpful and always greeted us with a smile. All of the restaurants we used were excellent, the dishes were varied and all tastes were catered for, the freshly cooked fish was amazing. The one slight downside for us were the glass bottom boat and snorkelling trip, the reef on this part of the coast has been severely damaged and it appears that not too much is being done to help protect it, on the snorkelling trip, they use an anchor which does significant damage to the coral, I did mention this to the management and they told me that this would be looked into. I should mention that apparently the boat trips are operated by outside contractors working for the Maritim. I would definitely recommend the Maritim to anyone considering a visit to this beautiful island and would like to say a big thank you to all of the staff for making our stay so special.

Five star property. Three star service.

14 Jul 2023 | JackieMallen

A truly spectacular property with incredible facilities. The gardens are just beautiful. The grounds are spotless, the pools are sparkling and the whole place is postcard perfect. The food was really good. We went on all inclusive package and were lucky enough to eat at four different restaurants. The buffet at the main restaurant has lots of choice for everyone’s tastes. We found the service at La Maree was the best out of all the restaurants due to an ever present, hands on and very capable manager. We enjoyed the food at Le Banyan the most as the Asian flavours were incredible; we ate here twice; well done to the chef! The reason for my three stars is the service lets this hotel down in a big way. In a word it can be ‘sloppy’. Having stayed at many five star hotels in Mauritius, Maritim Resort and Spa did not align with the other hotels five star service levels. Some examples: Food and Beverage; We had to, on numerous occasions, follow up on our drinks order at the bar by the main pool. The one time the lady who took my drinks order just left for lunch! We ordered mocktails for the kids which came with alcohol and we left the drinks untouched. Such a waste. At the main buffet restaurant I asked if one of the rosé wines was dry and it took twenty minutes and at least three staff members to get involved in answering this question. The tables we sat at in the main restaurant were often not properly set. We had to fetch cutlery, salt and pepper from other vacant tables. There seems to be a lot of staff that are training, or perhaps doing an internship as they often cannot answer questions or understand orders; for example, after repeating and confirming an order for two cappucinno’s and one americano with almond milk, to three different staff members, we were given two cappucinno’s with soya milk which we left. It is a shame that there is so much waste due to incorrect orders. Again at the main restaurant I received the incorrect wine twice so asked to see the bottle the following time, it was not what I ordered, so for the third time I told the waitress which wine I wanted. I don’t think this is just a language barrier. It seems that some of the staff members generally don’t know the basics. However we did not let this ruin our holiday. We accepted that we were not going to get five star service and once we got to know the hotel better we could sort out our own little issues. Housekeeping; The lady who cleaned our room; Gopee was just lovely and did a very good job cleaning our room. My only complaint is that our duvet inner was wrapped in two sheets and was not in a duvet cover. This got all tangled up during sleep. Housekeeping did fix this issue and put our duvets in covers. They said at the time there were no covers so that’s why sheets were used. (As reference this happened on the 8th of July). Another example is when two sheets were used to cover the mattress as they had run out of big fitted sheets. Not a major problem; just not good enough for a five star hotel. The mini bar does not get filled daily. We had to call to get it filled. The same with the coffee station There were many ‘little service issues’, during our stay but the staff really tried to please. They were always pleasant and friendly. Perhaps more guidance and constant management is needed.

Poor service

17 Jul 2023 | Wanderer450950

Whilst the facilities and food were excellent the service was often lacking. We waited an hour to get a bath towel when they failed to give us enough for each of our children. There was a complete indifference expressed by the reception staff when I explained that despite calling three times we still didn’t have a towel delivered to our room. They told us to wait at reception. After ten minutes they still hadn’t given us a towel or explained the delay. Appalling service.

The best holiday ever

23 Jul 2023 | swrn

This place...wow. I read teviews before and began to worry a little. Who are those people and where did they stay? It's lovely. From the minute you arrive and until you leave, you are welcomed and fed and looked after. The staff...just wonderful people. Special mention to Mithun manager at La Maree. Nothing was too much trouble and he ensured my Autistic daughter was looked after with chef hand cutting fries! Round the pool a young chap called Charlie, a trainee but so very good. Drinks...laughs and looked after us well. Then water aorobics with Ameenah. Wow. I'm middle aged and out of shape but joined for fun and what a choice. Me and some other ladies joined daily making friends and enjoying the session. We laughed and felt encouraged by Ameenah who said did we want to meet at 2pm in the gym for more fun? Did we ever...and traditional Sago dancing was a hit. What a wonderful young lady she was. We all felt confident and like we were having so much fun. These staff are the heart of Maritim. The resort is STUNNING. The pool is great and pool service is fantastic. The restaurant serves variety and quality and La Maree served the best smoked duck I ever tasted. The pedalos...glass bottom boat...zoo...mini golf...everything was great. We even saw Whales and Dolphins. The rooms were beautiful and kept clean. Don't hesitate...really...it's a home from home with the warmth of a small boutique hotel. Thank you all so much