It falls short in so many ways ...

25 May 2023 | recorde2021

Don’t be fooled by the claim of renovation in 2017 . Yes the hotel was renovated in 2017 , but sparingly, certainly the foyer was updated and is impressive but the fabric of the main building and rooms , the important bits for guests is circa 40 years old , it is of an unattractive late seventies architecture . In the rooms the ceilings are low , consistent with the era, the exterior doors and windows appear decades old and thus have minimal sound or insulation value and rooms are dark as windows are at one side only. The renovation of the rooms , appears to have been done on shoestring and even the items which I assume were renovated / added in 2017 are a bit grubby and scruffy around the edges , maintinance of appearance appears not to be important at this so called One & Only hotel, it’s quite a name to live up to and this lot fail. Of particular irritation is that one cannot fully disengage the air-conditioning, a secondary system runs 24 /7 , it’s noisy and makes the room too cold on occasion . I am going to guess that this is a legacy issue of the original 1970’s design of the rooms . The beds flat sheets don’t fit the beds, result the sheets come off every night. The beds themselves are not of sufficient length , I am 5 ft 10 ! Furthermore , in a not unreasonable quest to protect the mattresses, the management have bound them up in many layers of thick plastic such that the edges of the mattresses are concave , thus one’s pillow is lying on a rounded edge creating a most uncomfortable sleeping position for one’s head , scoot down to avoid the prominent rounded edge of the mattress and you find your feet are hanging off the end of the mattress ! HK seemed aware of the problem when I drew it to their attention , they agreed they need fitted sheets to avoid the flat sheets coming adrift every night . The staff are charming , eager helpful and friendly, full of smiles. However , housekeeping staff (ditto above) yet they lack attention to detail and are otherwise insufficiently trained. Upon arrival our room was full of tiny flies , 2 spiders and a bee resting in plain sight on the edge of a picture frame . Cobwebs containing the corpses of earlier tiny flies abound . Mirrors were smeared , the dressing gown provided was washed, yet stained. The very inferior and rickety marble side table was full of stains, not the type that can be cleaned , grinding is required, indicating an unwillingness to invest in the upkeep of the rooms. Various electrical outlets did not function , no one is checking , possibly a legacy of the 40 year old electrical system with new switch plates added. The Bose sound system did not work . The approach of management appears to have been , how little can we spend on these rooms , and claim a refurb , the result is a self for-filling prophesy of mediocracy, to the fair the same cannot be said of the common parts and restaurants which are impressive. The location of this resort is somewhat remote, 90 mins from the airport set upon a peninsula, surrounded by public beaches. The beaches are a narrow ribbon, it is somewhat off putting that hawkers pass one’s terrace by some 5 meters , that they troupe up and down the beach, selling their wares , they are not intrusive yet one is left uneasy that one’s property is at risk if you take your eye off for a second . The hotel do provide roving security, nonetheless we were uncomfortable . If you fancy entering the ocean bring suitable footwear , there are sharp rocks under foot. A trip on a glass bottom boat was a dismal disappointment , foolishly expecting a riot of corral and tropical fish ( as per the colorful leaflet ) one discovered a desolate waste land, all the corral are dead and there was little in the way of tropical fish , the boat captain explained that all the corral died some 20 years ago from a toxic mixture of higher ocean temperatures and pollution. The ultimate bait and switch , to be fair , the trip was complimentary, my advice to management , discontinue . The gym is impressive as are the tennis courts, paddle tennis and French bowls , bicycles are provided . The spa is modern and pleasant with a quiet pool the staff are experienced and knowledgable. The food , oh dear , the staple offering is an overpriced buffet of indifferent variety, the worse of it is that the hot food is insufficiently hot at serving and plates provided are room temperature , thus by the time you are seated with your collected offering it’s tepid, not pleasant . The offering of deserts is very poor , lots of what appear to be mass produced previously frozen mini cakes of poor quality . Some ice cream and sorbet along with mass produced merengue . The lesson here is that less is more, a smaller selection of freshly made high quality deserts would be much more appreciated. There are 2 special restaurants, a steak restaurant and a Japanese fusion. Both are very good, particular mention to Prime, the steak restaurant, excellent . There are two shifts a day of roving hosts , mature gentlemen , staff of long standing who act as one’s personal assistant , communicating by what’s app , which can be very helpful. However , initially welcome and helpful roving hosts quickly became an irritation and nuisance , so intent are they on their sycophantic quest to ensure that everything is just the way you want it , they ignore the DND hanger on door and peer through the window seeking their quarry and there I was dozing , awakened with a start to find the said host trying to silently get my attention to confirm a restaurant reservation that evening! Not to mention the constant attention seeking questioning , is there anything I can do, Is everything ok, are you having a nice time , how is breakfast, what did you do yesterday , what are you going to do today , for pity sake I came here to rest ! The aforementioned host was palpably nonplused, nay offended by our parting tip of USDs, it seemed a fair to us in a county where the average monthly salary is 700 USD, unforgivable not to be grateful. I have stayed at the most expensive hotels the world over , none before has found it necessary to blast the fire alarms countless times over a 20 minute period at 10.30 AM , yes they gave the guests notice, but was it essential? Some how I doubt it . It was certainly most unwelcome. My conclusion, even with the obligatory German manager, it falls short in so many ways , avoid.

10 days in tranquil luxury.

24 May 2023 | 852adrianh

We have just returned from a 10 day holiday in the most wonderful resort in the most stunning of locations. This was our first visit to the beautiful island of Mauritius and our high expectations of both the country and the hotel were happily exceeded. This is a wholly positive review. The standard of accommodation, the quality of the amenities and the courteousness of the team on hand was exemplary. Personally I do not recognise some of the negative reviews I have seen on this site. You can never keep everyone 100% happy but we just saw a team going out of its way, proactively and reactively, to make sure every guest's stay was as comfortable as it could possible be. People who find something to complain about at a place like Le Saint Géran (and we witnessed this on occasion) will always find something to complain about and it is more likely to be a reflection of their own state of mind and personal stress level than hotel deficiencies per se. Just an observation. It was not the amenities and the location that made our stay such a stand out experience, exceptional as these were; it was the hotel team. Naturally we got to know a few of these One & Only employees by name but even those who did not serve us directly exuded a guest centric charm and welcome that made us feel comfortable and at ease from start to finish. That said here are some names of those who very much contributed to the quality of our stay: Baasil - highly attentive, not intrusive, always available, very warm and friendly, hospitable persona; took time to chat with us and always acknowledged us when he saw us, as well as his other guests. Cannot speak highly enough of Baasil. We connected with him immediately. An exceptional credit to the company. We would definitely request to have Baasil take care of us next time we visit. Kiran and Roshan equally warm hosts and very attentive. All in all a great team of hosts Nikita - La Terrasse - again a credit to O&O. Exceptional service. Great ability to anticipate needs; remembered us each time we saw her and even our previous drinks orders; would always tell us what was on offer at the buffet and would offer suggestions as to what we should try. Again, such warm and friendly personality that we could easily connect with. All of the breakfast team and evening buffet team - there were many of the team we interacted with and all delivered exceptional calibre of service delivered with authenticity and sincerity. Even the ones we didn't have direct contact with, I could watch and see that they always accommodated guests that had "exacting" demands which I witnessed quite often. There was no fuss or resistance from them. They would go above and beyond for anyone. Ross and rest of the Beach team - wonderful wonderful guys. Looked after us every time on the beach taking care of our loungers and food/drink orders. Nothing too much trouble. Polite and well-mannered. Housekeeping team was exceptional as was evening turn down - and always so polite and considerate (one even let me know I had left the safe open by accident!) Gym, Club One and Spa team - always acknowledged us and so friendly and polite. The gym, Clun One and spa facilities are excellent!!! Alexander - from our initial welcome to our end of stay conversation and au revoir. So, all in all we had a first class stay in the best resort we have ever visited. Thank you to the whole One and Only Le Saint Géran team. See you next time.

Amazing hotel wawww

22 May 2023 | wimcin1

I can only be positive about our stay at The One and Only. What a fantastic hotel. A fantastic location, incredibly beautiful beaches, it's like pictures from a magazine. The lobby with the beautiful fresh flowers ever day. The large rooms with private dressing and a very large shower, the products in the room of very good quality. The daily cleaning service, both in the morning and in the evening with some surprise gifts, is fantastic, this gives the hotel that little bit more. We had the pleasure of eating in the buffet restaurant several times, a very large buffet, lots of choice, meat or fish is just baked for you on the spot, and then I have to mention the desserts, what a choice and super tasty. Also the staff makes this hotel heavenly. Thank you to Nikita from the buffet restaurant, thank you for your service and daily chat. We loved eating outside, when this didn't work out you were the first to arrange this, you do this really great! Also the boat house staff, thank you, you guys are doing a great job, we enjoyed waterskiing, kayaking and snorkling trips. And not to forget the team of the animation, a lot of sports are available, you were so kind to give us a tourguide around the sportfacilities and the spa. Can only recommend this hotel, it is of an extremely good quality you will not regret staying here. You will feel like royals !

Exceptional honeymoon

21 May 2023 | kleissj

The resort is phenomenal. Exceptional friendly staff and great service, very very good food and an extremely beautiful resort. The vacation at One and Only exceeded our expectations by far! We can only recommend this hotel!

Outstanding & exceptional

20 May 2023 | toroda

Great hotel, high value for money, spacious and beautifully landscaped grounds, enough privacy, great fitness facilities, outstanding service provided across the hotel, especially by the hosts (thank you Andreas!!!)

Saint Geran - even better after our fourth visit

26 May 2023 | rgp200

Excellent location, outstanding staff and a very good choice of restaurants. We enjoyed 10 days of bliss and paradise. We found the staff were all very willing to please and always went the extra mile to help if there was an issue to solve. We had our own team on hand to help immediately. This was our forth visit to le Saint Geran and we will certainly return again as it seems to get better and better.

Didn’t really feel much like a honeymoon!

28 May 2023 | helenabirch

After experiencing so much attentiveness and care towards our honeymoon occasion at a hotel in Dubai on the way to Mauritius, even our greetings card at the one and only failed to mention it - is it too much to expect a congratulations? We got a warm bath run for us with a few petals scattered on top of the bubbles but other than that the hotel completely disregarded our once in a lifetime honeymoon. We left quite hurt after the hotel isn’t cheap. Secondly, we travelled with our two year old daughter so inevitably had a pram with us. We were located on the first floor and the hotel has no lifts. We must have carried the pram up and down the stairs at least 5/6 times a day for ten days. I don’t think it is too much to ask for management to consider these matters when allocating rooms. Surely we could have had one on the ground floor and saved our backs? For a one and only the rooms are very basic. Talking to other guests at the hotel this was a common feeling. The beds were so hard - I’ve never had to ask for a mattress topper before until now (maybe it was exacerbated by all the pram carrying too). Tiny flies were also everywhere - making their way into the draws with our clothes. I understand it’s hard to control but a 5* hotel should be preventing such a population being in guest bedrooms. The location of the hotel however is stunning and other than the check in staff we encountered, all other staff were so friendly, caring and attentive and they really do try and make sure you have a wonderful stay - a huge thank you to the incredible hosts who are available via WhatsApp throughout the day and nothing was too much trouble. I was so impressed with the activites provided by the hotel. Water skiing, snorkelling, glass bottom boat to name just a few. The crèche was exceptional - our daughter loved spending time there. The food at PRIME and TAPASAKE was flawless - so delicious! Finally, their exchange rates are through the roof. I couldn’t help but laugh in total shock. It makes the hotel look really greedy. I stayed here 22 years ago when I was 11 and I was so unbelievably excited to return so I’m gutted to say that I really wouldn’t recommend staying especially if you’re travelling for a special occasion. It’s not worth the money!

Home away from home

29 May 2023 | maallahzouzou

This hotel exceeded our expectations. Everything from the rooms to the restaurants was amazing. The free activities were so diverse that we had plenty options to choose from. The service is top notch and all employees are warm and friendly. We will definitely be back!

A dream

31 May 2023 | svedan276314

The Hotel ist totally stunning in all the manner: food is perfect, the Location and the Beach, the gym and spa expérience. Thé staff members are so kind and helpful. It deserves a 10/10. No issue, no problem, the let us also late check out to go with our flight

Wonderful holidays at St. Géran

31 May 2023 | john244-2023

We stayed for 2 weeks in this wonderful hotel with excellent and exceptionally good service. All the staff were always courteous but we would especially like to thank Baasil, Kiran & team who made everything possible for us. We considered this service to be outstanding. A big thank you also to Nikita, Khimray and colleagues. They all made every breakfast and dinner special and unforgettable for us. We are already looking forward to seeing you again!!!

Summary about the resort

01 Jun 2023 | turkia960

It’s very excellent and unique experience you will never see something like any resort anywhere, the hospitality and the rooms how they cleaned and how, they care for every detail you want, you will have a guy from the resort will help you and gives you anything you need.

First Class experience

02 Jun 2023 | 207sandhyap

I would definitely recommend this hotel to anyone that is looking for a first class experience. They went above and beyond our expectations. From the time we arrived till time we left, we were treated like royalty. We've been to many hotels around the world and the service at Le St Geran was far superior than any others we've been to. The staff and service is what made this vacation unforgettable. There are too many people to thank but I'd like to give a special kudos to Vinay(Chef),Sudhir(beach manager),Vikram,Ash,Andre,Adarsh and Louie. Can't thank you enough!!!!Definitely worth the money we spent!

Most memorable family getaway.

06 Jun 2023 | MoonCSJ

One & Only Le Saint Géran will forever hold a special place on our hearts as one of the most amazing places to visit and stay. Myself, husband and two children had the pleasure of holidaying here throughout the school half term and what a treat! So much on offer for the children, most amazing pool, Kids Club with so many activities, my children especially LOVED the boathouse where you can water ski, boat ride, paddle board and so much more (we spent nearly every morning at the boathouse!). My daughter is a football fanatic and the Kids Club hosted a football match every afternoon where lots of other children from the resort could play against one another and really exude their competitive spirit! The beach is stunning, soft white sand and beautiful ocean. Our room overlooked the ocean- felt like our own little private retreat. There are a so many bars and restaurants to choose from aswell, delicious cocktails and scrumptious food. The food really was incredible. We cannot choose a favourite restaurant as they were all so wonderful and very accommodating to us and our children. However, what really made our trip and stay so memorable were the most FABULOUS staff!! Honestly they are what make this hotel what it is! Warm, friendly, approachable, always going out of their way for you. They always made such an effort with us from the cleaning staff to the managers, every single person we came across was just a wonderful soul with a huge smile on their face. A special thanks to Baasil, Roshan and Kiran who were there with every answer to our many questions and offering help every step of the way- Thankyou! The staff at Le Pointe were all marvellous, the staff at Tapesake were all just incredible as well. Another special mention has to go to the boathouse staff, I mean hours a day we were all there and every time they would happily take us out on their boat, countless times whizzing us around the lagoon on water skis and I lost count of how many times they would let my little boy just sit in their boat pretending it’s his- what patience and so very very kind. I’ll be recommending One & Only Le Saint Géran to near enough anyone that comes my way!! And I truly hope that one day we will be lucky enough to come back. Thankyou.

marriage trip

06 Jun 2023 | 270miguele

Amazing time since arriving! excelente! kind people, everything Very clean, great food, great restaurants, great Beach Club, execlent spa! Excelente room, Very good comunication! One and only style;) I total recomend it!

Hotel resort in paradise

06 Jun 2023 | 586eduardp

It is a fantastically beautiful hotel complex that offers every conceivable comfort. There are also many opportunities for water sports in a bay at the back of the hotel. For example, water skiing on a mirror-smooth water surface, because there is no swell in the bay. The food is of the very best and all imaginable wishes are fulfilled.

Amazing experience

06 Jun 2023 | AmanyShams

Best hotel location and excellent food Staff are extremely friendly. Beautiful weather. Relaxing and large rooms Highly recommended for honeymooners and families with children as well as friends.

One&Only St Geran

10 Jun 2023 | neilpurple

Exceptional staff make this an excellent resort. The facilities are first class.The Spa team were welcoming and professional and delivered personalised treatments. TapaSake restaurant is an absolute must. Location stunning.

The best service in the world

10 Jun 2023 | G9881LTtaylorr

Wow, what amazing service and experience. Nothing is too much trouble and it’s like a second home. Honestly incredible. We have spent the last 10 days of our honeymoon here and I cannot begin to tell you how great it has been. The food has also been perfect. All of the staff know each guest by name, it’s mind blowing! We have had the pleasure of dealing with staff such as Eric and ‘Vinny’ from La Pointe pool bar, and Sanju from the Beach/La Terrace bar. They have been absolutely incredible and a credit to the hotel. They have made us have the best time! We cannot wait to return again in the future.

Gets better each time we stay

10 Jun 2023 | EdwardW266

Just returned from our 5th visit (the first since the renovation) & it surpassed all of our expectations. ALL of the staff were superb but "first prize" goes to our host team of Ash, Marina & Micheline. They were fantastic! Nothing was too much trouble and they made our stay (and my birthday!) very special. We have always stayed in a ground floor beach-front room; there is nothing better than sliding the bedroom doors open and walking 20 yards or so to reach soft white sands and the Indian Ocean. A little more expensive than most of the other room types, but well worth it. The main restaurant (La Terrasse) serves wonderful food. The breakfast buffet offers everything you could want (the "egg ladies" are lovely) and the quality is excellent - I can't think of anywhere else where Beef Wellington is a 'buffet' choice for dinner. We ate at all of the restaurants (half board residents get a Rs4,800 credit). The steak at Prime was beautiful. We had the Korean Barbeque at 'Tapasake' where you cook your own food. This was our first experience of this type of dining and is probably not for us; nothing wrong with the food, atmosphere etc. but you need to have practised to make sure the food is properly cooked and not burnt! Alcoholic drinks are very expensive (by UK standards) which is normal in this part of the world. The wine list is extensive, and expensive, but we tended to choose South African wines - very good and suited our pocket better. The property is superbly maintained and everywhere is spotlessly clean and of course the location is stunning. We have been lucky to have stayed in some beautiful hotels around the world but we keep coming back here. So, if you are up for an indulgent holiday, go here and enjoy everything that Le Saint Geran has to offer, especially the smiling, hand-on-heart greeting you will get from every last one of the hotel's staff

Very good hospitality

10 Jun 2023 | OKD63

It may certainly not be the most luxurious beach resort, but it ticks many boxes. Gardens and beach lovely, rooms nicely redone, restaurants good. The whole place provides allot of feel well atmosphere, staff are very good. The Spa is a treat. All in all nothing to fault.

Amazing holiday!

11 Jun 2023 | rystock

Incredible service and beautiful resort. We went for our honeymoon and it was nice and relaxing, just what we were looking for. Especially enjoyed DJ Jerry playing incredible music at sunset every day. We look forward to going back and bringing our family next time!

Exceptional in every way

12 Jun 2023 | 720georgian

First class! By far the most incredible hotel experience we have ever had. Thank you Le Saint Geran for creating an unforgettable family holiday full of special memories for us and our children. Exceptional service - i cannot single out a single member of staff as EVERY staff members we dealt with went the extra mile. My husband said they cannot do enough for you, which is perfectly put. You feel fully cared for- like you are part of a big, happy family. The Kids Club/KidsOnly was one of the reasons we chose the hotel (as they take kids aged 3+) and it went above expectations. Wonderful nannies who make sure the children are busy with fun activities. Our daughters, Coco and India, had the best time and couldn’t wait to get back there. Our room was something from dreams. Just a few steps and you were at the beachfront. It was paradise! Beautifully renovated interior too with a large bath, separate shower and dressing area. Food was exquisite. The buffet offers a huge selection of high quality international delicious cuisine. Prime had the best steaks we have ever had. Tapasake is chic, with a wonderful ambience, and impressive Japenese food. The beach restaurant has incredible fish. All brilliant service. Other mentions are - great complimentary water sports/snorkelling, brilliant gym, we loved Padel tennis, great DJ/bands in the evening. Thank you for everything! From Georgia and Jonathan Wallach.

Dream location and hotel on paradise island

13 Jun 2023 | 210bernhardf

I spent holidays with my parents decades ago and wanted to share this experience with my family as well. The hotel is perfect in every manner. Starting with the reception upon arrival we always felt like everyone took care especiallyfor us. The restaurants (we tried everyone) are really good, Prime and Tapanaske are outstanding. The beach is so nice and clean and there is a tremendous service as well. When you visit other beaches on the island (and in other hotels) you will find no-one comparable to the one of the Saint Geran. Our room was very nice with open view and really spacious with a very nice bathroom. Overlooking the ocean in the morning from your bed, going directly for a swim ... nothing better than waking up here. Breakfast and dinner buffet are really nice and good, service is exceptional in every way. Every guest has his own 24h-service via What's-App and they really take care of all your wishes and needs. If ever you have the opportunity to go to Mauritius, this should be the hotel of your choice.

Great experience

13 Jun 2023 | ashweenr2023

Excellent and memorable experience greatly because of the great service we got during our stay at the hotel. The personnel has a very good attitude, food and amenities are top level. Highly recommended

Great Experience

15 Jun 2023 | kmessa427287

Our stay will be always in our mind. The staff was so professional, attentive by taking care of us, and ensuring that we had all we needed. The hotel is well located We will probably be back at the one and only.

Average

17 Jun 2023 | sarvrajs2023

Completely unorganised in terms of reservations and management .. had specifically asked for kid friendly room … booked 45 days in advance but to our shock it was the opposite of what we asked for…dubai one & only much better in terms of management.. still staying at the property will update another review after two days

Best Hotel in Mauritius

18 Jun 2023 | hassanhF1325BZ

This is the best hotel in Mauritius hands down! Just got back from a week stay and we are ready to go back. Firstly, I never really appreciated the difference it makes when dealing with professional staff and hosts. They catered to our every need without any hesitation. Secondly, they take all the extra steps to make whatever occasion your celebrating special. Just so many moments put together by the team at the hotel to give you that 5 star experience. From the hosts, front desk, concierge and every staff working there we are truly grateful for the wonderful experiences. Beautiful beach, clean spacious rooms and fine dining makes this one of the best hotels I’ve ever visited.

What an incredible place!!!

18 Jun 2023 | Anixxdx

All I can say it woow!!!! It is the most stunning and most beautiful resort we have ever stayed at. I would highly recommend booking One and Only if you are planning to visit Mauritius. Everything about this place is luxurious from the beach to the hotel grounds to the food and not to mention the outstanding staff who made our stay truly memorable, a very special mention of our host Basil who was so sweet and dealt with every single one of our question and queries swiftly and was always ready to help. Not forgetting Vinod from Le Pointe restaurant who was soo friendly and his excellent photography skills, thank you for taking amazing pictures for me. It’s one of those places that you will leave saying “I would definitely come back again” One and Only Le saint Geran you were amazing thank you for the most beautiful memories!

A wonderful holiday at One&Only Saint Geran.

26 Jun 2023 | chans996

Our son who had been to One and Only Le Saint Geran, Mauritius seven months ago was very impressed and highly recommended the hotel. This gave rise to our trip - and we were not disappointed at all. We were met by a host on arrival who did the formalities and showed us to our room and later took us round the hotel. All staff were courteous and professional from the hosts, front office desk toddling room and beach staff. We were well looked after. Staff members like Sudhir went out of their way to make our stay a peasant one. They were flexible as well. On the day of the departure, there was a flight delay and we were allowed to keep the room longer. It was a wonderful holiday. We would love to go back.

Extraordinary!!

27 Jun 2023 | N1024AHanaf

One word: extraordinary. We are French/Swiss and we have a critical spirit. We were blown away by everything. We will definitely be back. Wonderful hotel in an incredible place with a great team. Thank you for everything.

Best resort on island!

27 Jun 2023 | vinjak

As soon as you arrive to the resort you feel like you’re at home. The guest experience and service is amazing. Staff is very polite and friendly. The beach is great and food exceptional. We ate at Tapasake and Prime (half board has a credit of 4,800 rupees per person per day). I don’t even know where to start about the quality of the food. We had tasting menu in both restaurants and definitely a good choice. At the resort you have easy concierge service through whatsapp. Anything you need you can be arranged through phone. Baasil and team made sure to organize anything we need and answer any questions. Service went above and beyond :) Overall highly recommend the One & Only Le Saint Geran! If you stay at the hotel you will not regret it.

2023 vacation

28 Jun 2023 | mshala2017

It was the best vacation ever and the beach was amazing also the kids activities and they loved it we had the best services at the hotel everyone was very nice and welcoming to help , especially baasil , hopefully we come back for another amazing time..

Exceptional people make this hotel wonderful

28 Jun 2023 | 407ChrisG

The staff are a credit to this hotel. They are friendly, attentive and engaging. The beach and surrounds are excellent and the facilities cover all the bases. The Tapa Sake restaurant is amazing and the Terrace breakfast excellent

Best vacation ever!

28 Jun 2023 | G8239NMgracew

The service was exceptional!The staff were always anticipating our needs. Kumar and Joyce, our hosts were very kind and helpful. Especially Joyce who helped organize a last minute surprise set up for my husband. Nikita by La terrace was remarkable, with her beautiful smile she made us feel at home. Erick from La pointe also provided great service at dinner. Hansley from Tapasake was so kind and his service was exceptional as he took his time while presenting the dishes we ordered. Last but not least Benito from the bar, always inviting us to try his amazing cocktails which we absolutely loved and kept going back for, we loved loved them!!.This is just to mention a few .The spa and pool and beach team were so lovely.Thank you so much for making our stay memorable and so wholesome. Definitely coming back ❤️

Amazing customer service and beautiful resort

30 Jun 2023 | Sabiha999

This was the perfect getaway. The resort is absolutely lush and the customer service is one of the best I have experienced. All the staff were more than willing to help. In particular, I would like to extend special thanks to Marina and Micheline - our wonderful hosts who went above and beyond to make our stay memorable. And I'd also like to thank Eric from La Pointe, who also made our pool days relaxing and fun. The hotel is beautiful - stunning pools and amazing rooms. We were just so pleased with the staff and how they made our stay relaxing and enjoyable. We will definitely visit again!

Romantic return after 30 years !

01 Jul 2023 | patrickmN8428GX

We returned to our honeymoon hotel after 30 years. A very special place with tremendous staff,nothing to much trouble. Refurbished rooms,with the best on the ground floor on the beach side. Super entertainment every night,so many happy memories.

Excellent memorable stay

02 Jul 2023 | elodiek146

We had an amazing stay in that hotel The service was exceptional and the attention with all the details was over the top A big thank you for Nicol , Kiran , basil , roshan and all the management of the property We recommend that hotel in Mauritius , it was a memorable stay . The rooms , the view , the food all was excellent ! We look forward to come back and we thank you for everything

Exceptional holiday

02 Jul 2023 | karims787

Excellent value, exceptional service and memorable experience. The best choice for a holiday in Mauritius. Dive center team is very professional and accommodating. The team at check in and check out is very thoughtful and made the stay enjoyable until the the end.

Absolutely lovely x

02 Jul 2023 | danielbP8088IA

Lovely lovely resort. The most friendly staff, super beach, wonderful food, great weather, we loved our time here! With many thanks to: Silvana Ash Arnaud Sebastian Nikita Prakash Oliver Roshan Reda Orlando Jonathan Laxshmi Vikram Yogesh Kevin Dinesh DJ Glen John

2023

04 Jul 2023 | b19hey

JUST RETURNED FROM ONE&ONLY WHAT A AMAZING FRIENDLY HOTEL STAFF GO ABOVE AND BEYOND TO HELP THE MORNING STAFF Juanita Santana lutchmee anoo and vick were so lovely making sure we was ok with everything Terrasse bar Mira bar hostess amor roshan was also very friendly thank you all will definitely be retuning

Saleh Almohanna

04 Jul 2023 | 940saleha

Outstanding Service from the manager of the hotel Mr. Roman Goetsch and his general staff till your hotel associate who's name is Mustafa a very professional assistant. they take seriously your happiness and satisfaction.

Amazing

06 Jul 2023 | L6681YCmariec

It was an amazing experience! From the welcome throughout the stay until the end. Each staff - the housekeeper, the receptionist, the host, the spa attendant, the gym team and the team in each outlet -i met has shown a genuine service with smile and readiness for a personalize experience

a magical vacation

06 Jul 2023 | 165ghanak

I enjoyed the perfect beautiful view of the ocean and the terrace during the day with my favorite decaffeinated coffee. I was impressed by the welcome of the staff and the set up of wine with traditional rum for the welcome. A huge bed with lots of soft pillows made it easy for me to fall into a regenerating sleep.. a detail that I especially liked were the folded slippers on the towels next to the bed every afternoon... that gave me the feeling that they really care about my well-being. Also the smell of the towels as well as the scented bath salts are deeply etched in my memory as something I will never forget. The fragrant Frangipani flowers I discovered there are now my favorite flowers, and it was the smell of towels and bath salts that reminded me again and again of the intoxicating smell of Frangipani!

Great family time

07 Jul 2023 | aboubakrhen

My first review was not accepted by TA as it was maybe too much to be true. So I will make it simple: We stayed in many resorts around the world, and we experienced 3 different hotels in Mauritius. The O&O left us memories like no others: the breakfast was stunning, the dining options were great, the kids club and amenities were maybe the best we saw. On top of that, the service was exceptional, with staff going above and beyond to ensure our comfort. One&Only Mauritius is a top-notch destination for a luxurious and memorable family getaway. We're already longing to return . Thank you to Daniella, Binta and all the team.

If this isn’t heaven l don’t know what is

09 Jul 2023 | MJSUFFOLK

We often travel and always like to try different locations. We have said we would never go anywhere twice…until now. We will return to Le Saint Geran. From our arrival at 1am to our early morning departure 10 nights later, the quality of service and attention we received was exceptional. For us as British residents the winter weather was perfect. We could not recommend anywhere better

Nice Stay

11 Jul 2023 | PatriciaSPD

Been to the resort in July for a week, normally winter (dry season) in Mauritius. I've experienced quite pleasant weather with 28-29 degrees and warm sea water, great for sunbathes and tanning. The sunset is at 5.30P.M., one hour earlier than in summer. At the arrival at the airport - we booked a transfer from the hotel - so they were waiting for us. The trip from the airport to the hotel takes aprox 1h. The check-in process was fast and our host/concierge was very helpful. He explained all the hotel surroundings, activities and left us a map and a schedule in the room. The hotel has 4 restaurants: Prime - steakhouse - only open for dinner TapaSake - Sushi Japanese - only open for dinner La Point - Mediteranean - open for lunch and dinner La Terasse - Buffet for breakfast and dinner Also there is a beach bar - Bademier, and you can have your meal on the beach if you don't wanna go to one of the restaurants. The staff was very helpful and always answered very fast to all of our requests. Even when I had a small problem - the hotel nurse was very nice - please do not hesitate to go. We made some trips to Casela Park, Chamarel, temples and waterfalls and the hotel taxi driver was very well informed and explained a lot about the Mauritian history. I really enjoyed the rides. The experience makes me wanna visit more One&Only Resorts

Beautiful, luxurious and a very special place to have a wonderful holiday.

13 Jul 2023 | pasimpson1

The whole experience was truly wonderful and we could not fault it. The resort is beautiful and the staff made you feel special as nothing was too much trouble. The food was of high quality and there was plenty of different options to chose from. You get first class treatment from the moment you arrive and get introduced to your personal host who is there simply to attend to your requests throughout your stay. Everything is done for you and this is a great place to come for a special occasion or just to treat yourself. We loved it and will definitely be returning.

Wonderful stay in paradise

14 Jul 2023 | 544annabelleb

We spent our 25th wedding anniversary here in paradise with our older teenage children. The hotel and the team made us feel very special, and we enjoyed every moment. We loved Mauritius and the lovely people here - always kind and pleased to speak or to help you . We saw this even to those guests who were frankly not that nice - which I am sorry for. The beach suites were glorious as was the lagoon room for the kids- views, comfy beds, lovely bathrooms etc - treats every night. The food was fantastic - we loved TapaSake especially and the amazing team of chefs and staff there and were lucky to have a special Tapa Sake chefs table in La Carre which was divine ( with music from Glen John) as well as our special dinner on the beach (thank you to Bheemul). We also enjoyed the breakfasts very much too - always lovely seeing the smiley and helpful face of Lecheme. The beaches are gorgeous, the sea clear and warm, the weather has been gorgeous, although it’s winter now it’s been 27 degrees and warm nights - perfect for us. The sports facilities are also great - the golf putting course, the gym, tennis and the team at the water sport centre were fab - so encouraging and helpful. Above all we have been superbly looked after by Basil and Rochan in the daytime - looking out for our every need and much more with Andreas on call for later evening. We couldn’t have asked for better - you have all been so lovely 😍 What makes this place special are the people - great facilities of course but without the amazing team it just wouldn’t be the same - thank you all 😍😍

wonderful experience

14 Jul 2023 | SariRefai

Excellent staying, service , cleanliness , room and sleep quality . facilities, wonderful staff , which make your vacation happense , it's wonderful staying , it's one of my fafurt resort ,,,,,,,,,,,,

The most friendly staff, a great hotel and an unforgettable island

17 Jul 2023 | JerryTheGerman

Our trip started very unpleasantly, Condor had lost our luggage. The incredibly friendly and helpful employees of O&O helped us get over the first 3 days. On the one hand by helping us to get our luggage back. On the other hand by providing hygiene articles or cab transfer to the mall for the purchase of replacement clothing. But that was only the beginning. We have never met such friendly hotel staff, nowhere in the world. There was a separate WhatsApp group for us, which was occupied from morning to night with 3 people (always the same: Baasil, Roshan and Andreas), who really read every wish from our eyes. Personally and in WhatsApp. The hotel itself has 5 star standard, unfortunately drinks are not included in half-board and are very expensive. But that pales in comparison to the service. Mauritius itself is great, but you should take several days to explore the island. The hotel restaurants, where you can eat if you do not want to go to the (very, very good) main restaurant, are also extraordinarily good (but you have to pay extra here). We especially liked the Prime Steakhouse, where we went twice. All in all a dream vacation. With a treat at the end: at the departure terminal of the airport, a lady from O&O unexpectedly opened the door of the limousine, with luggage a rack. She guided us past all the queues. An unbelievable customer service. We have never experienced anything like it. O&O is now at the top of our list for the next vacation, perhaps in Dubai or Montenegro, where there are also O&Os.

5 star plus, find the unexpected

20 Jul 2023 | fabriziol882

just go there and find the most friendly and professional staff, 5 star plus- good places for golf nerby and very good, just everything good!....and I'm telling you this since I was travelling my all life! Thank you, great staff!

Beautiful Property, Terrible Policies.

23 Jul 2023 | LuxTraveller_85

While the property is absolutely stunning, I have a huge issue with one of their policies. There is a 3 night minimum to stay at this property. I did not want to stay more than 1 night or 2 at the most because I like to explore other properties as well. O&O St Geran basically forces you to stay there for 3 nights if you want access to their property which is an absolutely pathetic policy that no other luxury property in the world enforces. I have stayed in just about every luxury brand from Aman, Four Seasons, St. Regis, Oberoi and the list goes on. None of them had a minimum stay requirement. O&O St. Geran should be ashamed of such a policy (which is basically to keep guests from exploring other properties while in Mauritius)

Tanuj’s birthday at a fabulous resort with family - an exceptional and unforgettable birthday experience - strongly reco

24 Jul 2023 | yuttam2016

We had a great long weekend celebrating Tanuj’s birthday. This resort offers really a great service, great food and variety of entertainment. The staff have been very attentive to all our needs and made this repeated visit a fabulous experience. We would like to thank the F&B manager to help us discover a private corner - Le Carre- which we recommend to all guests for some quite time with nice music and great cocktails. We would like to thank Yash for room service, Benito and Rajive for discovery of new cocktails and great service, DJ Glen for the nice music variety. Our thanks also goes to Ishwar, Mustapha and Sanjay for attending to all our requests.